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Returns and Refunds Policy
Definitions and legal references
- This Website (or this Application): The property that enables the provision of the Service.
- The owner (or We or Us): CADAR Studio, doing business as “MIXERED PRO” – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
- Service: The mixing, mastering, and certification services provided by this Website as described on the service pages.
- User (or You): The natural person or legal entity that uses this Website and purchases our services.
Our Commitment to Your Satisfaction
In over 35 years of professional activity, only one client has ever requested a refund. This isn’t by chance – it’s by design.
We achieve this through:
- Revisions included: Every service includes revisions to ensure the final result matches your vision.
- Collaborative process: We work with you at every stage, so there are no surprises.
- Clear communication: Before starting, we confirm all details to avoid misunderstandings.
When a Refund May Be Requested
If for any reason you are not satisfied and we cannot resolve it through revisions, you may request a refund under these conditions:
| Situation | Refund eligibility |
|---|---|
| Before work has started | ✅ Full refund within 14 days of purchase |
| After work has started but before completion | ⚠️ Partial refund based on percentage of work completed |
| After completion and delivery | ❌ No refund (the work has been approved and delivered) |
How to Request a Refund
To request a refund, contact us at studio@mixeredpro.com with:
- Your order number
- The reason for your request
We will respond within 48 hours.
Sale Items
Refunds for services purchased on sale are available under the same conditions stated above.
Late or Missing Refunds
If you haven’t received your refund within 14 days of our confirmation:
- First, check your bank account or credit card statement
- Contact your bank or payment provider – processing times vary
- If you’ve done both and still need assistance, contact us at studio@mixeredpro.com
Our Track Record
In over 35 years of professional activity, zero clients have ever requested a refund. This isn’t by chance – it’s by design.
Contact Us
CADAR Studio, doing business as “MIXERED PRO”
Via Davanzati, 33
Milano, MI, 20158
Italy
Email: studio@mixeredpro.com
Last Updated: February 23, 2026